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Did they explicitly tell you that's why the order was cancelled? I've placed many personal orders with them and never had issues.
by katmannthree 4y ago
Did they explicitly tell you that's why the order was cancelled? I've placed many personal orders with them and never had issues.
- SpikedCola 4y agoTheir reply, verbatim: Hi xxxx, We only ship to large businesses and schools in Canada. We can't accept your order. I'm sorry for the inconvenience. You might want to try Fastenal or Motion Canada. Lauren
- HeyLaughingBoy 4y agoFWIW, one of the benefits of Fastenal is being able to walk in and browse the shelves (just ask them when they're not busy. Never had a problem)
- convolvatron 4y agoidk. they made me get a commercial account. and their stock for my local shop leans heavily towards grade-8 construction fasteners and not the smaller machine screws that I generally use.
- tyrfing 4y agoI can pretty much guarantee that this is due to customs/import charges. Consumers will cancel orders over a surprise bill from that, a big business won't care at all or will have their own broker.
- nikitaga 4y agoI could be confusing them with DigiKey, but I think McMaster handle customs themselves, no customer action needed. If that's a problem to them, I'm guessing they don't have a fully automated solution to that like e.g. DigiKey does.
- ska 4y agoWere you ordering as an individual? They definitely ship to small businesses on both sides of the border, but might be leery of an individual handling the customs stuff properly. Maybe solve that with a UPS account?