What exactly have you tried to order? I've been ordering from McMaster both to a fairly small business and my personal home address with absolutely no issues f

What exactly have you tried to order? I've been ordering from McMaster both to a fairly small business and my personal home address with absolutely no issues for over 8 years. Are you in the US? If you're trying to buy those tubes, are you trying to order very long lengths? UPS apparently has a limit of 108" total length, and a sum of 165" for length + "girth". As for McMaster overall - I agree with some other sentiments here that they're great, though I do admit the "McMaster tax" (paying 10~200% what you could find the identical part somewhere else for) can be annoying at times, but is worth it when you want a reliable supplier with almost universally good quality products. edit: Based on your reply to a sibling comment, I looked around, and found this thread that seems to reinforce your experience that McMaster shipping to Canada is...unreliable: https://www.chiefdelphi.com/t/mcmaster-carr-supplying-to-international-teams/180531/15 https://www.chiefdelphi.com/t/mcmaster-carr-supplying-to-int... I would try the recommendation there of ensuring you have a business name on the order, or, contact their support - I've had to contact them a couple times and they were generally quite helpful. Good luck.