4 ms·

Azure has a pretty terrible product and user experience, but what may be even worse is the support. I pretty often try to report bugs that I encounter, but they

Azure has a pretty terrible product and user experience, but what may be even worse is the support. I pretty often try to report bugs that I encounter, but they ignore those and point to unhelpful documents that I've already seen. Usually, if I have a real problem, I will have to find the solution myself. One of the last support requests I raised was assigned to someone who went on a week long vacation the next day. This is what happens when the purchasing decisions are divorced from those who actually use the product - no incentive to improve on the Microsoft side (for basically all their products).

linuxftw 4y ago
> This is what happens when the purchasing decisions are divorced from those who actually use the product - no incentive to improve on the Microsoft side (for basically all their products). If there was a way to sum up Microsoft's entire business model, this is it. Azure is a major player because they know how to sell to the C-suite.
j_barbossa 4y ago
Azure has an excellent product support, at least compared to GCP.
- robertlagrant 4y ago
  It needs it. "Here are 10 ways to think about reservations in Azure" vs "GCP auto-applies a discount if you use a resource for more than 80% of a month."
- HL33tibCe7 4y ago
  Not in my experience
tstrimple 4y ago
> This is what happens when the purchasing decisions are divorced from those who actually use the product - no incentive to improve on the Microsoft side (for basically all their products). Microsoft is one of the largest consumers of Azure services. I don't think it's fair to say they are divorced from the users of their services.
- jen20 4y ago
  If this is true, MS employees must have the most incredible tolerance for bullshit known to mankind.
  - tstrimple 4y ago
    After using both Azure and AWS extensively for the last 10 years or so, I'm honestly confused at how some people fall so heavily on the AWS side. Azure UX is clearly superior and far more user friendly as the AWS console is a travesty. The services are much better integrated in Azure and Azure has substantially better PaaS services. It seems people prefer the cloud provider they cut their teeth on and anything else feels awkward and unwieldy. Throw the anti-MS bias prevalent in tech on top, and I guess here we are.
    - rileyphone 4y ago
      I've only ever really used Azure, so I would say I'm more on the human being side. Cloud platforms are large, complex things but that doesn't mean they have to be terrible products that people dread using.
- salex89 4y ago
  I think it's fair. Talking with people that actually use Azure from inside Microsoft, they claim that outside clients might even get a better experience then they do, bad as it is.

linuxftw 4y ago

> This is what happens when the purchasing decisions are divorced from those who actually use the product - no incentive to improve on the Microsoft side (for basically all their products). If there was a way to sum up Microsoft's entire business model, this is it. Azure is a major player because they know how to sell to the C-suite.

j_barbossa 4y ago

Azure has an excellent product support, at least compared to GCP.

robertlagrant 4y ago
It needs it. "Here are 10 ways to think about reservations in Azure" vs "GCP auto-applies a discount if you use a resource for more than 80% of a month."
HL33tibCe7 4y ago
Not in my experience

tstrimple 4y ago

> This is what happens when the purchasing decisions are divorced from those who actually use the product - no incentive to improve on the Microsoft side (for basically all their products). Microsoft is one of the largest consumers of Azure services. I don't think it's fair to say they are divorced from the users of their services.

jen20 4y ago
If this is true, MS employees must have the most incredible tolerance for bullshit known to mankind.
- tstrimple 4y ago
  After using both Azure and AWS extensively for the last 10 years or so, I'm honestly confused at how some people fall so heavily on the AWS side. Azure UX is clearly superior and far more user friendly as the AWS console is a travesty. The services are much better integrated in Azure and Azure has substantially better PaaS services. It seems people prefer the cloud provider they cut their teeth on and anything else feels awkward and unwieldy. Throw the anti-MS bias prevalent in tech on top, and I guess here we are.
  - rileyphone 4y ago
    I've only ever really used Azure, so I would say I'm more on the human being side. Cloud platforms are large, complex things but that doesn't mean they have to be terrible products that people dread using.
salex89 4y ago
I think it's fair. Talking with people that actually use Azure from inside Microsoft, they claim that outside clients might even get a better experience then they do, bad as it is.