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I think a problem with designing specialized equipment (such as lab equipment) in such a way that it is "obvious" to people without specialized knowledge is tha
by the_af 4y ago
I think a problem with designing specialized equipment (such as lab equipment) in such a way that it is "obvious" to people without specialized knowledge is that it becomes annoying to use for power users, i.e. the lab workers who do have the specialized knowledge.
Think of the command line. It would drive me crazy if it didn't exist, because I'm a power user. But it's not a good interface for a novice, it fails several design guidelines, starting with lack of discoverability.
Lab equipment is even worse, since you -- a non-scientist -- are not even supposed to be touching it to begin with.
I do think that equipment with the potential to cause catastrophic failure (such as a nuclear reactor) should be designed in such a way that the critical error state cannot be entered easily. A silly human mistake shouldn't cause a reactor meltdown. (Do note modern nuclear reactors tend to "fail safe", so this is definitely a consideration!)
- borroka 4y agoI don't think that the command line (take Macs) is difficult to discover, since you have just to digit "terminal" in spotlight. I think it is within easy reach of anyone, then if the word "terminal" doesn't mean anything to the user, there is no point in looking for the command line.
- the_af 4y agoSorry, I mean using the command line. You can't easily discover which terminal commands are available, which is why the command line has terrible affordances -- in Don Norman's parlance -- for novices. I didn't mean discovering the terminal app itself!