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I like how the big grocery chains in the UK handle this. you book a 1 hour slot. and get your deliveries delivered in that slot. Tesco drivers are always happy
by dzonga 4y ago
I like how the big grocery chains in the UK handle this.
you book a 1 hour slot. and get your deliveries delivered in that slot. Tesco drivers are always happy, they don't seem exhausted because I reckon delivery conditions tend to be better compared to the Deliveroo / startup guys.
in the US I reckon it's the same with HEB pickup compared to instacart
- seanhandley 4y agoIt's all getting more integrated i.e. Grocery chains are using companies like Deliveroo/Uber to fulfil orders.
- karaterobot 4y agoWhat you describe above is how Amazon Fresh schedules deliveries too. I know that regular Amazon delivery drivers are notoriously overworked and stressed out; I have no idea whether Amazon Fresh delivery (which seems to be mostly regular people in their own vehicles, rather than liveried Sprinter vans) is a better job. Hope so. But, there may be more to it than just the schedule.
- fatbird 4y agoIn Canada (well, Vancouver), big box deliveries are handled by scheduling a day and being given a four hour window on that day when the delivery might be made. The actual time is frequently within that window, but often enough not that the selected day (typically a weekend day) is kind of a lowkey on-duty day for you because you have to make sure you’re available to let them in when they could buzz anytime. The system works, but like most systems, it presses against the customer’s annoyance threshold for slack in the system.