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By far my worst experience of any delivery was a recent deliveroo order. Our household were down with covid and therefore trying our best to isolate while at t
by xnorswap 4y ago
By far my worst experience of any delivery was a recent deliveroo order.
Our household were down with covid and therefore trying our best to isolate while at the same time we were running out of painkillers.
All the supermarkets couldn't do same day delivery.
Out of desperation we tried deliveroo.
Ordered paracetemol, ibuprofen, strepsils and to make up the delivery some comfort food like cake, cokes and a few other essentials like milk, bread.
Over half our order was "unavailable". We got none of the painkillers whatsoever, got a different loaf of bread. Only thing that actually arrived correct to order was the cokes.
Tried to complain to deliveroo but never got passed the automated bots which gave us a pathetic amount off our "next order" which is useless because I'm never going to order from them again.
If it weren't for an introductory offer we'd have ended up spending a vast amount on essentially nothing between the delivery fee and the price gouging that's baked into the quoted prices.
- nice__two 4y agoIf _one_ bad experience turns you into a lost customer, then this business model purely operates on the happy-path and hopes for the best. I am highly sceptical that the core promise “anything, anytime“ is really what people need: they use it, because it’s possible, not because they want to use it. The alternative to your problem would be asking a friend/relative to do the shopping, using the in-house delivery service or simply make do without. All more secure options than ordering something and not being sure, you’ll actually get it. I say good riddance for this petty excuse of a business!