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I used the Zapp service (https://tryzapp.com/ https://tryzapp.com/) while staying in London last year - it seemed to work OK. The thing I liked the most is tha

I used the Zapp service (https://tryzapp.com/ https://tryzapp.com/) while staying in London last year - it seemed to work OK. The thing I liked the most is that it had real-time stock management, so it could tell you if something was in stock when you place your order, and guarantee that you get everything you ordered. Ordering groceries online from the major supermarkets in the UK can be frustrating, because they simultaneously stop you ordering items they think will be out of stock on your delivery date (regardless of whether that's the case), and they have no idea what will be in stock until the day of the delivery. I think grocery delivery through services like Uber Eats and Deliveroo suffers from the same problem - if your item is out of stock, or the driver can't find it, you won't get it. In terms of the market, there are probably just too many companies trying to do the same or similar things.

__alexs 4y ago
The thing I liked most about Zapp is that they've given me £100 in discounts on £200 worth of shopping. The cost of revenue for all these rapid delivery companies must be insane.
- tecleandor 4y ago
  Wow! VCs trying to destroy the market again... What could go wrong?
xnorswap 4y ago
By far my worst experience of any delivery was a recent deliveroo order. Our household were down with covid and therefore trying our best to isolate while at the same time we were running out of painkillers. All the supermarkets couldn't do same day delivery. Out of desperation we tried deliveroo. Ordered paracetemol, ibuprofen, strepsils and to make up the delivery some comfort food like cake, cokes and a few other essentials like milk, bread. Over half our order was "unavailable". We got none of the painkillers whatsoever, got a different loaf of bread. Only thing that actually arrived correct to order was the cokes. Tried to complain to deliveroo but never got passed the automated bots which gave us a pathetic amount off our "next order" which is useless because I'm never going to order from them again. If it weren't for an introductory offer we'd have ended up spending a vast amount on essentially nothing between the delivery fee and the price gouging that's baked into the quoted prices.
- nice__two 4y ago
  If _one_ bad experience turns you into a lost customer, then this business model purely operates on the happy-path and hopes for the best. I am highly sceptical that the core promise “anything, anytime“ is really what people need: they use it, because it’s possible, not because they want to use it. The alternative to your problem would be asking a friend/relative to do the shopping, using the in-house delivery service or simply make do without. All more secure options than ordering something and not being sure, you’ll actually get it. I say good riddance for this petty excuse of a business!

__alexs 4y ago

The thing I liked most about Zapp is that they've given me £100 in discounts on £200 worth of shopping. The cost of revenue for all these rapid delivery companies must be insane.

tecleandor 4y ago
Wow! VCs trying to destroy the market again... What could go wrong?

xnorswap 4y ago

By far my worst experience of any delivery was a recent deliveroo order. Our household were down with covid and therefore trying our best to isolate while at the same time we were running out of painkillers. All the supermarkets couldn't do same day delivery. Out of desperation we tried deliveroo. Ordered paracetemol, ibuprofen, strepsils and to make up the delivery some comfort food like cake, cokes and a few other essentials like milk, bread. Over half our order was "unavailable". We got none of the painkillers whatsoever, got a different loaf of bread. Only thing that actually arrived correct to order was the cokes. Tried to complain to deliveroo but never got passed the automated bots which gave us a pathetic amount off our "next order" which is useless because I'm never going to order from them again. If it weren't for an introductory offer we'd have ended up spending a vast amount on essentially nothing between the delivery fee and the price gouging that's baked into the quoted prices.

nice__two 4y ago
If _one_ bad experience turns you into a lost customer, then this business model purely operates on the happy-path and hopes for the best. I am highly sceptical that the core promise “anything, anytime“ is really what people need: they use it, because it’s possible, not because they want to use it. The alternative to your problem would be asking a friend/relative to do the shopping, using the in-house delivery service or simply make do without. All more secure options than ordering something and not being sure, you’ll actually get it. I say good riddance for this petty excuse of a business!