For additional reading related to UI/UX, usability testing, service blueprints, usable web pages and all sorts of related topics, head over to the Nielsen Norma

For additional reading related to UI/UX, usability testing, service blueprints, usable web pages and all sorts of related topics, head over to the Nielsen Norman Group webpage (https://www.nngroup.com https://www.nngroup.com). Yes, that's Don Norman who wrote the book referenced by the OP and also Jakob Nielsen (a.k.a. the king of usability) :-)