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Just a short note: We had to take down new signups due to overwhelming demand. Leave a contact and we'll get to you within a few days. Hopefully people here an

by alizaki 18y ago

Just a short note: We had to take down new signups due to overwhelming demand. Leave a contact and we'll get to you within a few days. Hopefully people here and elsewhere can appreciate that as opposed to doing a shoddy job. :)

dkokelley 18y ago
I saw that on the website and was really impressed. I'm confident that when I sign up I won't have to worry about you stretching your resources too thin to help me adequately, even when it's in your short term best interests.
bb_mn 18y ago
It may be helpful to add an inline status alert (similar to those used by Twitter, Netflix, Basecamp, etc) in the actual dashboard when you're experiencing high demand. I signed up yesterday afternoon and submitted a couple of requests and wasn't sure what to expect for turnaround time. If you are not currently completing requests as quickly as you normally would, it would be reassuring to trial members (and existing members) to receive a notice that things may take slightly longer than normal but you are indeed working hard to catch up with demand.
- alizaki 18y ago
  Great idea. We're working around the clock, even though a quarter of our staff was on Eid break when the site launched. They're all back, but yes, everything should be back to normal in terms of turnaround in the next 24 hours. We've also added more people.
  - bb_mn 18y ago
    That's good to hear. I hope this uptick in activity will be good for your overall business and the growth will be sustainable. The two responses I received this morning were top-notch, by the way. The information was very concise and saved me a bit of time already.
    - alizaki 18y ago
      thanks! we try our best.
jcbozonier 18y ago
Zaki... Great job on the service! The tasks that have been done thus far are of the highest quality I could expect. My concern is the tasks not getting done. I had 3 or 4 done yesterday, but since then, nothing. Will you be able to cope with the load soon?
- jcbozonier 18y ago
  Wow... all of a sudden they're gone! Nvm, thanks anyway!
  - alizaki 18y ago
    We should be back at full strength in terms of service time by mid-next week. When you say gone, do you mean replied to? My email is zaki (at) timesvr.com if you have any issues.

by alizaki 18y ago

dkokelley 18y ago

I saw that on the website and was really impressed. I'm confident that when I sign up I won't have to worry about you stretching your resources too thin to help me adequately, even when it's in your short term best interests.

bb_mn 18y ago

It may be helpful to add an inline status alert (similar to those used by Twitter, Netflix, Basecamp, etc) in the actual dashboard when you're experiencing high demand. I signed up yesterday afternoon and submitted a couple of requests and wasn't sure what to expect for turnaround time. If you are not currently completing requests as quickly as you normally would, it would be reassuring to trial members (and existing members) to receive a notice that things may take slightly longer than normal but you are indeed working hard to catch up with demand.

alizaki 18y ago
Great idea. We're working around the clock, even though a quarter of our staff was on Eid break when the site launched. They're all back, but yes, everything should be back to normal in terms of turnaround in the next 24 hours. We've also added more people.
- bb_mn 18y ago
  That's good to hear. I hope this uptick in activity will be good for your overall business and the growth will be sustainable. The two responses I received this morning were top-notch, by the way. The information was very concise and saved me a bit of time already.
  - alizaki 18y ago
    thanks! we try our best.

jcbozonier 18y ago

Zaki... Great job on the service! The tasks that have been done thus far are of the highest quality I could expect. My concern is the tasks not getting done. I had 3 or 4 done yesterday, but since then, nothing. Will you be able to cope with the load soon?

jcbozonier 18y ago
Wow... all of a sudden they're gone! Nvm, thanks anyway!
- alizaki 18y ago
  We should be back at full strength in terms of service time by mid-next week. When you say gone, do you mean replied to? My email is zaki (at) timesvr.com if you have any issues.