5 ms·

Unfortunately they need to make their web site cross-browser functional. Doesn't function well in IE8. I still have no idea why I would need their service. My

Unfortunately they need to make their web site cross-browser functional. Doesn't function well in IE8. I still have no idea why I would need their service. My current financial institutions provide awesome service without cryptic bs. Consumer banking and small business banking is simple to the moderately educated.

al3x 15y ago
If you're happy with your current bank, you're probably not our target customer. I think we're doing some stuff that's pretty different in terms of making your financial data easy to explore and helping you meet savings goals and automatically earn more interest. Those things might not be compelling to everyone, but a lot of people seem interested.
ganeumann 15y ago
I think, when you say that banking is simple to the moderately educated, you're objectively wrong. Banking regularly comes out as one of the bottom few industries in reputation and one of the top few industries in customer complaints. A huge number of people in the US really, really dislike their banks. There are some people who do some work to make sure they choose a bank that will not treat them poorly and then continue to do the work to make sure that they don't incur surprise fees or other pitfalls. Those people think their banks are just fine. But, really, why is all that work necessary? The idea behind Simple is to have a company that treats you well by default.
- xradionut 15y ago
  "I think, when you say that banking is simple to the moderately educated, you're objectively wrong." Moderately educated means that a person as spent a few days in their lifetime informing themselves how simple accounting and consumer/small business banking works. It's not rocket science. If you can't read a simple financial or income statement, you can't make an informed decision about a choosing a bank or understand starting a company. Most people do cargo-cult personal finance. Why should people pay a middle man for good treatment when they can shop around and find a credit union that will do so, sans the vig?
  - ganeumann 15y ago
    I agree that in a world where banks try their hardest to screw their customers, people should know how banks work. But a better world would be one where people don't need to worry about how their bank might screw them because their bank is not trying to screw them. Anyway, in point of fact, most people don't inform themselves of these things, and I don't think those people should be punished for assuming their bank will be trustworthy.

al3x 15y ago

If you're happy with your current bank, you're probably not our target customer. I think we're doing some stuff that's pretty different in terms of making your financial data easy to explore and helping you meet savings goals and automatically earn more interest. Those things might not be compelling to everyone, but a lot of people seem interested.

ganeumann 15y ago

I think, when you say that banking is simple to the moderately educated, you're objectively wrong. Banking regularly comes out as one of the bottom few industries in reputation and one of the top few industries in customer complaints. A huge number of people in the US really, really dislike their banks. There are some people who do some work to make sure they choose a bank that will not treat them poorly and then continue to do the work to make sure that they don't incur surprise fees or other pitfalls. Those people think their banks are just fine. But, really, why is all that work necessary? The idea behind Simple is to have a company that treats you well by default.

xradionut 15y ago
"I think, when you say that banking is simple to the moderately educated, you're objectively wrong." Moderately educated means that a person as spent a few days in their lifetime informing themselves how simple accounting and consumer/small business banking works. It's not rocket science. If you can't read a simple financial or income statement, you can't make an informed decision about a choosing a bank or understand starting a company. Most people do cargo-cult personal finance. Why should people pay a middle man for good treatment when they can shop around and find a credit union that will do so, sans the vig?
- ganeumann 15y ago
  I agree that in a world where banks try their hardest to screw their customers, people should know how banks work. But a better world would be one where people don't need to worry about how their bank might screw them because their bank is not trying to screw them. Anyway, in point of fact, most people don't inform themselves of these things, and I don't think those people should be punished for assuming their bank will be trustworthy.