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Hi, cofounder of Simple here. You call us if you have a problem or question. We'll let you know what bank your funds reside at, but you should never need to co
by al3x 15y ago
Hi, cofounder of Simple here.
You call us if you have a problem or question. We'll let you know what bank your funds reside at, but you should never need to contact them. We have our own in-house customer relations staff.
- sector 15y agoOkay, so let's take a real situation that happened to me: an ATM debited my account $600, but only dispensed $300. In that situation, I call you, and what happens from there? Thank you for taking the time to answer some of our questions on what is surely a busy day.
- Game_Ender 15y agoAccording to a video on their site they don't add additional fees for out of network ATMs only forward the fee that ATM charges.
- omarchowdhury 15y agoWhich ATMs charge $300 in fees per transaction?
- Game_Ender 15y agosector asked about fees, then removed the question from his post with an edit.
- Game_Ender 15y agoNOTE: sector edited his answer to remove an unrelated question on ATM fees which I was attempting to answer.
- sjwright 15y agoI would have thought you'd contact the ATM operator first.
- deleted 15y ago[deleted]
- deleted 15y ago[deleted]
- sector 15y agoMe too, but the procedure actually demands that you file a complaint with your own bank.
- deleted 15y ago[deleted]
- bdonlan 15y agoDoes this mean you only find out where your funds are if you call and ask, or is there some page (probably hidden under an 'advanced options' panel I suppose) showing the underlying accounts and their balances, internal transfer transaction logs, etc?