> One trick for better AT&T support here on the Peninsula may be to sign up through Sonic instead of directly with AT&T. In some areas like SF, Sonic runs their

> One trick for better AT&T support here on the Peninsula may be to sign up through Sonic instead of directly with AT&T. In some areas like SF, Sonic runs their own fiber, in others they are an AT&T reseller - with the wrinkle that Sonic handles all support with their own local staff. I have been told that they have better insight and connections into the internal AT&T systems than AT&T's own support team. I haven't had much need for support, so I can't vouch for that, but it wouldn't surprise me. My experience buying DSL from Sonic about a decade ago in San Francisco is that if you run into a problem with AT&T equipment (e.g. lines upstream from the point where POTS enters your building) you're just done because Sonic won't actually get AT&T to fix their stuff. I was never able to get more than 1Mbps down and eventually just quit and switched to Comcast.