ISP customer service is never fun, but my problem is not really with who picks up the phone. It's with the physical network that's provisioned for my neighborho

ISP customer service is never fun, but my problem is not really with who picks up the phone. It's with the physical network that's provisioned for my neighborhood and the way it's maintained. The lessee has no more power over this than I do, only now I can get stuck in customer-service hell between two different companies instead of two different departments.