What I find disheartening is this: I've entered a support chat with an actual, live, paid support agent - an employee of the company - and opened with somethin

What I find disheartening is this: I've entered a support chat with an actual, live, paid support agent - an employee of the company - and opened with something like "Hello! I'm having <issue>, I've tried <x>, <y>, and <z>, and looked at <URL>, but that did not help." Multiple times, that diligence and precision was repaid by the agent very obviously searching the issue and copy/pasting an accepted response from the forums, sometimes the one linked in the URL. FAANG support is genuinely, truly abysmal, with the exception of the upper tiers of Apple support. I've seen more thought, care, and understanding from first-tier support agents at a recently-bankrupt, bottom-feeding, rural DSL oligopoly whose executives tied themselves to rotting copper serviced with the utmost lack of interest. Seeing worse from the alleged top of the industry is really, truly, just the absolute pits.