Conversely, tech folks can learn a lot from non-technical people. Watching my mom deal and helping her with technology has shown me over and over again how no p

Conversely, tech folks can learn a lot from non-technical people. Watching my mom deal and helping her with technology has shown me over and over again how no piece of consumer tech is well designed in terms of UX. Printers, iPhones, laptops, routers, modems, digital radios, web & mobile apps - all have inconsistent and often shit UX. My mom will never understand how data is nested in folders, trying to replicate some sort of real-world filing system, for example. Similarly, what is and isn’t a button is not clear enough, and especially in apps, there’s no reason why things couldn’t be more standardized. Tech design should be pragmatic and not an end in itself.