I would say your question could be restated as "why are government services bad". I think government services are bad because they are the ultimate monopoly. Th

I would say your question could be restated as "why are government services bad". I think government services are bad because they are the ultimate monopoly. Their funding is guaranteed regardless of quality of service (it comes from the government), and their customer base and revenue is guaranteed regardless of quality of service (if you need a visa, you've gotta use them). So why should anyone make it better? Who benefits? Some people who are going to use it anyway even if it sucks.