Best bang for the buck: teach non-tech folks to internalize the basic outline of the client/server model. You have a program on your machine that is your view o

Best bang for the buck: teach non-tech folks to internalize the basic outline of the client/server model. You have a program on your machine that is your view of the website. The company operating the website has their own machines where the site "lives". They are constantly talking over the internet, your wifi router and every computer in between, a third class of machines. My wife is proudly non-technical but has internalized this to the extent that she can self-identify the source of most availability problems. "Is it my program, the internet, or the site itself that's down?" is basic question that any user should be able to troubleshoot.