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I've had nothing but negative experiences with Microsoft and their products on macOS. Unsurprisingly, dealing with their "support engineers" is maybe even more
by thatfunkymunki 4y ago
I've had nothing but negative experiences with Microsoft and their products on macOS. Unsurprisingly, dealing with their "support engineers" is maybe even more frustrating than using a macOS device that is infected with their software.
Speaking as an experienced person when dealing with M365 products in our fleet, I absolutely, 100%, cannot, in good conscience recommend for any company that supports macOS devices to purchase or use any Microsoft products. There is simply no amount of money you can pay (I'm fairly certain we have one of the highest license tiers) in order to get any assurance that you will get any meaningful functionality or support from them.
- GekkePrutser 4y agoYeah I was in the same position. Support is useful when the issue is documented in the kbase. Which 95% of our issues aren't because it's they were I would have found the answer myself already. The support people are outsourced and seem to be penalized for escalating so they really know no more than we do. Getting them to escalate something is really a fight. They tend to stall us requesting the same extensive logs over and over.