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> Give hilariously bad estimates for delivery time. They lie and try to blame restaurants for slowness too. I've found that most of them have a specific timer
by Nextgrid 4y ago
> Give hilariously bad estimates for delivery time.
They lie and try to blame restaurants for slowness too. I've found that most of them have a specific timer for the all the stages before "driver waiting at the restaurant". If they can't allocate a driver or he doesn't arrive there by that time, the status will switch to "driver waiting at the restaurant" even if that's not yet the case, putting the blame on the restaurant.
I had suspicions about most of them doing it but what I can say for sure is that I caught Uber Eats doing this by calling the restaurant directly and confirming that there was absolutely nobody there and the food has been ready for 40 minutes.
- bombcar 4y agoEver since the dominos pizza tracker came into the market I’ve noticed more and more places copying it - and outright lying about the status. I got a “free” door dash related thing and I tried it (no markup, made the poor guy deliver an avocado from the convenience store, did tip) and it was marked as “picked up” after it had been dropped off.
- Nextgrid 4y agoThe Dominos pizza tracker “lies” too in the sense that it’s just a well-calibrated timer, but at least they’re only hurting themselves and their own reputation. The food delivery companies on the other hand ruin the restaurant’s reputation by lying about them being slow, not to mention that they have zero excuse for doing so considering they actually have all the true information behind the scenes since the drivers are geolocated in real-time.