People who do not understand the role of balking and price information act at their own peril. This economic backpressure is something that executives hate - it

People who do not understand the role of balking and price information act at their own peril. This economic backpressure is something that executives hate - it keeps line from going up - but people who actually do the work love, because it keeps workloads manageable. If you ever wanted a feature-length explanation of queueing theory and how ignoring it makes everything worse, well... here you go: https://www.youtube.com/watch?v=9yjZpBq1XBE https://www.youtube.com/watch?v=9yjZpBq1XBE . The context is Disney parks and Fastpass, but the lessons are applicable to basically any business. Everything is a queue.