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We're talking explicitly about the cost of putting humans in the loop as content moderators / customer-service representatives / ombudsmen / etc. That cost, ind
by derefr 4y ago
We're talking explicitly about the cost of putting humans in the loop as content moderators / customer-service representatives / ombudsmen / etc. That cost, industry-wide, grows at O(N) with the number of customers; as some constant fraction of people will always call with their problems rather than attempting to engage with automated support systems.
- trasz 4y agoSo? That doesn’t justify shifting that costs to society. You’re assuming corporations have to be allowed to do whatever they want, because otherwise they would earn less money, and you’re assuming that’s not an acceptable outcome.