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In a lot of jurisdictions the seller is liable for the package till the consumer receives it, often explicitly calling out doorstep delivery as being insufficie
by hansvm 4y ago
In a lot of jurisdictions the seller is liable for the package till the consumer receives it, often explicitly calling out doorstep delivery as being insufficient to remove that liability. The seller might separately have a claim against a carrier or thief, but the law is on the side of the consumer regardless of whatever else plays out. Plus, legalities aside, it's usually cheaper to satisfy the consumer than to take the long-term PR hit of their goods sold being costly gambles.
- hansvm 4y agoContradicting myself a bit, I did once have a rather unpleasant experience where I required 4 encounters with Amazon customer service before they would stop charging me for a delivery they failed. It was eventually not a problem, but the hours spent weren't substantially less than a lawsuit for the same (the costs were drastically less at least).