> Can the expense of running brick and mortar stores for customer service possibly be worth the added cost to the customer? Increase the size of the coffee are

> Can the expense of running brick and mortar stores for customer service possibly be worth the added cost to the customer? Increase the size of the coffee area, have stand-up promotional materials for new releases, figure out some digital equivalent of autographed copies so that authors can continue to have readings, etc. Barnes & Noble, your neighborhood salon.