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Your Call Center workers would be instructed to hang up immediately, and systems would be programmed to try to recognize that system. You have hit on something
by salawat 4y ago
Your Call Center workers would be instructed to hang up immediately, and systems would be programmed to try to recognize that system. You have hit on something important though:
Customer call centers are generally one of the first places to be aggressively ootimized, and if you hace a call center that has long queue times, this is a powerful signal about what management really thinks is important.
- CoastalCoder 4y ago> Your Call Center workers would be instructed to hang up immediately, and systems would be programmed to try to recognize that system. I'm curious if this has the potential to become an arms race similar to email spam generation / detection. Although perhaps in the U.S., STIR/SHAKEN would mean more creativity is required.
- shiftpgdn 4y agoMany call centers do not allow the workers to disconnect the call without going through some sort of formal procedure, so this could be exploited until that policy changes.