I’ve always felt like the rule should be really simple: whatever means allow you to sign up should allow you to cancel too. The number of things I can do to mo

I’ve always felt like the rule should be really simple: whatever means allow you to sign up should allow you to cancel too. The number of things I can do to modify my plans in-app - all except cancel - is not only striking, but clearly done maliciously. It’s a very deliberate decision that is easy to identify, there’s very little grey area. Forcing people to call just to cancel is particularly evil.