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I'm seeing more companies terminate accounts immediately upon cancellation, especially for free trials. This makes people back out of cancellation while it's o
by Spoom 4y ago
I'm seeing more companies terminate accounts immediately upon cancellation, especially for free trials. This makes people back out of cancellation while it's on their mind, and then they forget to cancel before the deadline. It's a dark pattern I really wish the industry would stop pushing.
- eganist 4y agoGot names? Useful to know and to avoid.
- irowe 4y agoClassPass is one example I recently ran into. I’ve already bought credits for the month and am planning to cancel my current plan, but if I do I immediately forfeit my (prepaid!) credits.
- eganist 4y agoInteresting. Might as well try charging that one back if you need the money back and they refuse.
- lexapro 4y agoThe law should take care of dark patterns like this.
- bendergarcia 4y agoAgree one hundred percent!
- josephcsible 4y agoWhy isn't it already illegal for cancellation to take effect right away for prepaid services without being given a prorated refund? Isn't that basically theft?
- thibautg 4y agoApple is also culprit of this. I activated the free trial for Apple Arcade because an ad for it was prominently shown in the settings app. If you cancel the free trial, they immediately terminate the access. But worse: they did not send an email before charging the first non-free month. When I saw a €4.99 charge on my credit card, I canceled the trial (that I did not even use). I was disappointed about Apple using such dark patterns.