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>the cost of serving the sheer number of people Google serves That cost is mostly imaginary. First, it’s already tiny - computers are cheap - and second, 90%
by trasz 4y ago
>the cost of serving the sheer number of people Google serves
That cost is mostly imaginary. First, it’s already tiny - computers are cheap - and second, 90% of that cost is for stuff that only matters to Google; you could make that part disappear without hurting user experience.
- derefr 4y agoWe're talking explicitly about the cost of putting humans in the loop as content moderators / customer-service representatives / ombudsmen / etc. That cost, industry-wide, grows at O(N) with the number of customers; as some constant fraction of people will always call with their problems rather than attempting to engage with automated support systems.
- trasz 4y agoSo? That doesn’t justify shifting that costs to society. You’re assuming corporations have to be allowed to do whatever they want, because otherwise they would earn less money, and you’re assuming that’s not an acceptable outcome.