The difference in quality and customer service of a small local/regional ISP that truly does give a shit vs a giant nationwide-scale ISP can be amazing. If the

The difference in quality and customer service of a small local/regional ISP that truly does give a shit vs a giant nationwide-scale ISP can be amazing. If the small ISP has a sufficient amount of network engineering knowledge and acumen to build small-scale things at very high quality. More along the lines of the custom wood business referenced in the original post, I am familiar with a few small welding/steel fabrication and custom carbon fiber CNC cutting shops in the metro Vancouver area that also give a shit. They aren't trying to scale up to some huge size or go for economies of scale, they are perfectly content to serve a mid sized local market with not cheap, high quality products.