This is such an impressive series of responses. I know some folks are flipping you shit here, but I’ve seen a lot of people try to “engage” with customers, in H

This is such an impressive series of responses. I know some folks are flipping you shit here, but I’ve seen a lot of people try to “engage” with customers, in HN and elsewhere, and I think you’ve done it really nicely. You sound like a human; you admit mistakes; you follow up. Good on you.