IMNTBHO, it started with Google. They pioneered the idea of embedding themselves DEEPLY into our lives (email!), while absolutely not giving any shits about it

IMNTBHO, it started with Google. They pioneered the idea of embedding themselves DEEPLY into our lives (email!), while absolutely not giving any shits about it at all. There NEVER was a number to call if something went wrong. Can't get your POP or IMAP settings right? Fuck you! You lost your password? Fuck you! Someone stole your account? Fuck you! There's no recourse for any problem unless you're important enough to raise a stink about it on a social media platform. Then EVERYONE saw that their businesses were no longer constrained by having to give a shit any more, and it's just been all downhill ever since.