Exactly this. Many here are focusing on a single interaction. While the outcome of that single interaction is negative to the company, the aggregate outcome mu

Exactly this. Many here are focusing on a single interaction. While the outcome of that single interaction is negative to the company, the aggregate outcome must be positive somehow, perhaps in the way you said, but it doesn't even have to be a scam or ripoff. Some products just have a higher margin and/or customer LTV. As an individual, it is annoying, but the company is focusing only on the macro effect when it does something like this.