Some fancy words, for where "shitgiving" doesn't quite fit: Meta-cognition. Mentalisation. Intersubjectivity. When a sentient being picks up the (apparent) co

Some fancy words, for where "shitgiving" doesn't quite fit: Meta-cognition. Mentalisation. Intersubjectivity. When a sentient being picks up the (apparent) communications of another being, instead of taking these 'noises' on face value as signals requiring action/process, they perceive another. Another being, like them, with thoughts and feelings, that they "hold in mind". These are first steps towards empathy/sympathy. The distancing function of technology is very efficient at suppressing this. What we do in a purely protocol/process based world made only of responses, targets, KPIs is forget meta-cognition. It's not that people are being "evil" [1] but that quality frameworks based only on measuring things don't accommodate it. [1] Cold Evil: Technology and Modern Ethics - Andrew Kimbrell