I have only experienced that with ride hailing companies in India. Use Uber/Lyft in the US and always have had a great experience. Not sure how the platform doe

I have only experienced that with ride hailing companies in India. Use Uber/Lyft in the US and always have had a great experience. Not sure how the platform does not penalize drivers if they keep cancelling rides or they hold customers at ransom. That would not work in the US. Makes me think that they have either figured out a way to circumvent the system or they just don't care that their ratings are getting dinged.