My personal experience in Perth, Western Australia - My partner and I need to get home from where she works, we use the uber app, and it quotes us $35. It's a

My personal experience in Perth, Western Australia - My partner and I need to get home from where she works, we use the uber app, and it quotes us $35. It's a little pricey for a 12 minute journey, but whatever. A driver accepts. We watch as that driver drives in circles, then appears to come towards us, then turns away again. There is no extra stop listed. He keeps doing it, just going round and round, stopping for a while, driving away again. After 15 minutes of this, we cancel to see if we can re-book with a different driver. Suddenly - "Surge pricing!" it's now $45. So we install the local cab app (Thanks Swan Taxis), their app is definitely worse, but we get a quote for $25 and the cab arrives in under 5 minutes. How do you compete with that? Uber business need to reflect. It's the same every time.