I've used it plenty and still use it. It is getting better in places, but just look at the tube map - large parts of the system still lack step-free access, let

I've used it plenty and still use it. It is getting better in places, but just look at the tube map - large parts of the system still lack step-free access, let alone the problems the system has in other ways (overcrowding and people not giving up their seats or making space appropriately); we should be trying for (in-city) transport systems that don't require such congregation. The last time I travelled the tube with a wheelchair user with a pain condition, the (non-strike) closures hit in such a way that we couldn't reach our destination without going on a detour that was so long (more than an hour) that the system assumed we'd forgotten to swipe out and back in and charged a penalty fare. The people manning the help-intercoms were unable to assist in finding a route that didn't have closures. And it's normal to have to find alternative, slower routes than the ones everyone else can take.