I try to think about it in pragmatic terms. Assuming bad intent is often unproductive and hinders getting work done. 95 percent of the time there was no ill in

I try to think about it in pragmatic terms. Assuming bad intent is often unproductive and hinders getting work done. 95 percent of the time there was no ill intent and just a mistake, misunderstanding, or misread tone. If you assume poor intent and let it change how you act it ends up causing the person to react in a (more) negative way.