Management, yes. Customers, no. Customers should have no expectation that they can reach into another company and manage teams and individuals like they're empl

Management, yes. Customers, no. Customers should have no expectation that they can reach into another company and manage teams and individuals like they're employees. Management should step in and make the line clear. Not just because it's counter-productive, but because it's exactly the sort of thing that upsets talented senior staff who rightly believe they deserve more respect than to be told how to do their job by someone that knows nothing about them.