> Demonstrate understanding of client/customer/manager priorities, frustrations, and necessary tradeoffs: show compassion and supply suggestions for where scop

> Demonstrate understanding of client/customer/manager priorities, frustrations, and necessary tradeoffs: show compassion and supply suggestions for where scope can be narrowed if needed. I think this is huge. I've found that if you ask if they need to cut things from the scope to hit a deadline, and tell them you'll work with them to get a scope that is reasonable by the time they selected, it works wonders. Sometimes it turns out they really need a small thing to get their next project out, but they are asking for far too much.