> Then someone had a brilliant idea: we would ship US Sprint a blank tape with our usual letter listing the changes in the release. And so we did. > “Oh! We ar

> Then someone had a brilliant idea: we would ship US Sprint a blank tape with our usual letter listing the changes in the release. And so we did. > “Oh! We are so sorry. We can’t imagine what must have gone wrong! We will send you another tape today.” Those games are so common no one really falls for it. They might be polite and not call your bluff, but you can bet they know. (And I suspect that this was the "straw that broke the camel's back" for Sprint.)