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> obtain opt-in consent from the person or business being reviewed If I give you less than optimal service, I'm not going to volunteer my consent or a review t

> obtain opt-in consent from the person or business being reviewed If I give you less than optimal service, I'm not going to volunteer my consent or a review token or however this works. If I give you it at the start of our interaction, you can hold me hostage as so many try to. I recognise the problem but a receipt or proof of payment should be enough. And that's already more than what's currently required. Who's paying for all the other stuff? If you're funding this service conglomerate why not just have paid reviewers?

MonkeyMalarky 4y ago
Has anyone tried making a scannable code printed on receipts with an app for consumers that lets them scan the code to post reviews?
- MerelyMortal 4y ago
  Hopefully enough people here read your comment and have already started :-) I imagine the trick is going to be getting it to tie in with the PoS (Point of Sale) systems I think, so that it is seemless for the business owner/manager.
  - MonkeyMalarky 4y ago
    Seems like something PoS vendors could collaborate on. They don't need to own the review app, just be able to provide the tokens. Alternatively it could be some kind of add-on like cryptic looking codes restaurants in Québec have for their receipts: https://reverseengineering.stackexchange.com/questions/6856/reverse-engineering-quebec-canada-pdf417-restaurant-bills https://reverseengineering.stackexchange.com/questions/6856/...
- oliwarner 4y ago
  I've seen QR codes (as well as URLs and input codes) on supermarket receipts in the UK. They're for reviewing the service, checkout staff, etc more than any product. Google Surveys do a "scan in your receipt" thing to solicit place reviews. Verifying customers only verifies that one thing. It doesn't stop fake reviews of "real" customers (happens a ton on Amazon), or influenced reviews "Leave us 5 stars and we'll give you a gift voucher", or all the other crap that spoils real reviews. I occasionally wonder if state-funded reviewing might be a useful additional data point. "This does what it claims, appears well built". Obviously applying that to every product sold might be a stretch, but expensive essentials (eg white goods) would be a good opening target.
  - dotancohen 4y ago
    > This does what it claims, appears well built Sounds like an ISO certification. ISO 22000 already exists for food safety, so it's not too far fetched to propose a voluntary service-based certification. But it would add cost and risk, with probably little value added for the business.
  - OliverJones 4y ago
    State-funded reviewing of food businesses already exists, and has for decades. Check for the health department certificate in a restaurant or cafe. It's usually posted near the cash register.
  - oliwarner 4y ago
    Another way of doing this might be to audit payments of consumers —card processors, banks or some government layer over the top— to select 50 customers a month from a business and offer them each £5 cashback for a review. It's out-of-loop, some time after the incident, ideally anonymous (so no other kickbacks). They might be able to do the same for products.
Kbelicius 4y ago
> If I give you less than optimal service, I'm not going to volunteer my consent or a review token or however this works. If I give you it at the start of our interaction, you can hold me hostage as so many try to. Go read the post you responded to... nobody was talking about a patron getting a permission from an establishment to review it. It was about a review service getting a permission from an establishment to host reviews of them and some other requirements. Nothing about patron - establishment relationship.

MonkeyMalarky 4y ago

Has anyone tried making a scannable code printed on receipts with an app for consumers that lets them scan the code to post reviews?

MerelyMortal 4y ago
Hopefully enough people here read your comment and have already started :-) I imagine the trick is going to be getting it to tie in with the PoS (Point of Sale) systems I think, so that it is seemless for the business owner/manager.
- MonkeyMalarky 4y ago
  Seems like something PoS vendors could collaborate on. They don't need to own the review app, just be able to provide the tokens. Alternatively it could be some kind of add-on like cryptic looking codes restaurants in Québec have for their receipts: https://reverseengineering.stackexchange.com/questions/6856/reverse-engineering-quebec-canada-pdf417-restaurant-bills https://reverseengineering.stackexchange.com/questions/6856/...
oliwarner 4y ago
I've seen QR codes (as well as URLs and input codes) on supermarket receipts in the UK. They're for reviewing the service, checkout staff, etc more than any product. Google Surveys do a "scan in your receipt" thing to solicit place reviews. Verifying customers only verifies that one thing. It doesn't stop fake reviews of "real" customers (happens a ton on Amazon), or influenced reviews "Leave us 5 stars and we'll give you a gift voucher", or all the other crap that spoils real reviews. I occasionally wonder if state-funded reviewing might be a useful additional data point. "This does what it claims, appears well built". Obviously applying that to every product sold might be a stretch, but expensive essentials (eg white goods) would be a good opening target.
- dotancohen 4y ago
  > This does what it claims, appears well built Sounds like an ISO certification. ISO 22000 already exists for food safety, so it's not too far fetched to propose a voluntary service-based certification. But it would add cost and risk, with probably little value added for the business.
- OliverJones 4y ago
  State-funded reviewing of food businesses already exists, and has for decades. Check for the health department certificate in a restaurant or cafe. It's usually posted near the cash register.
- oliwarner 4y ago
  Another way of doing this might be to audit payments of consumers —card processors, banks or some government layer over the top— to select 50 customers a month from a business and offer them each £5 cashback for a review. It's out-of-loop, some time after the incident, ideally anonymous (so no other kickbacks). They might be able to do the same for products.

Kbelicius 4y ago

> If I give you less than optimal service, I'm not going to volunteer my consent or a review token or however this works. If I give you it at the start of our interaction, you can hold me hostage as so many try to. Go read the post you responded to... nobody was talking about a patron getting a permission from an establishment to review it. It was about a review service getting a permission from an establishment to host reviews of them and some other requirements. Nothing about patron - establishment relationship.