5 ms·
This sounds like a good idea; though I am not sure how it will work in practice when reviews are such a significant factor the consumer considers when deciding
by dannyphantom 4y ago
This sounds like a good idea; though I am not sure how it will work in practice when reviews are such a significant factor the consumer considers when deciding to patron a business.
When I worked in at a hometown pizza place (how stereotypical, right?) we were told again, and again, and again by the again, stereotypically 'Old Italian Man Owner' how important 'word of mouth' was to keeping his business alive after he inherited it from his own father. That was around...2015(ish) and...well, communities are aware of the local good spots to go and visitors are left to seek out online reviews when that word of mouth doesn't reach them to make their decisions.
Yeah, trolling can happen but you can also get a good opinion of the place if there are negative reviews. I'll follow with another anecdote.
Earlier that same year(2014-ish) I worked at another pizza place that was newer to the (small-ish but not really) city in a prime downtown location; throughout the 3 high schools a lot of the kids found that the owner was a piece of shit - I'll skim past the health code violations and focus on the prime thing he didn't pay his employees and as high school kids, we didn't really know how to be made whole so our option was to bombard the Facebook page, Google and whatever medium that was available to spread the word of the unfair practices of this owner to the town.
So its a double edged sword. I can't imagine the shithole would have chosen to opt-in when the reviews were used to highlight the problems.
- burnished 4y agoJust a little riff, but I like to read both positive and negative reviews. Too many generic positive reviews count as a negative, clearly enraged negative reviews count as a positive (talking entitled, clearly in the wrong reviews).
- hgomersall 4y agoThis is a really interesting point. I'm starting to find that you can gain meta information from the reviews. What does the profile look like; why are the negative reviews negative; is this a local with a loyal but undiscerning following etc etc.
- Firmwarrior 4y agoI found a great veterinarian through Google reviews before. They had a smattering of negative reviews, but the reviews were all people who wanted to put their pets to sleep, and the vet refused since he thought they could be saved and live a few more years. Basically all the negative reviews were either that or your typical "I kept canceling at the last minute and they said they wouldn't make any more appointments with me"
- exabrial 4y ago> an't imagine the shithole would have chosen to opt-in when the reviews were used to highlight the problems. Why would you shop at a place who doesn't have reviews? That'd be suspicious. Much like a credit report, retailers won't extend credit to you if you don't have a credit history.