> ... 90% of the time these mismatches come from a lack of or a flawed communication. It's important to think about how the communication is failing. The cust

> ... 90% of the time these mismatches come from a lack of or a flawed communication. It's important to think about how the communication is failing. The customer/manager might be comparing your performance with others who are faster or cheaper. Some might have more technical experience than you; and are in effect asking you to explain and justify your solutions. Or, they might not understand or care, while still being convinced that you are underperforming ("being incompetent").