You are right that it’s often a problem of a mismatch between your client expectations and what you are delivering but that’s not disrespectful and will probabl

You are right that it’s often a problem of a mismatch between your client expectations and what you are delivering but that’s not disrespectful and will probably not be sorted out with a benchmark. From my experience, 90% of the time these mismatches come from a lack of or a flawed communication. The solution is to sit down with your customers, ask questions to understand why they feel what they feel and specifically address that. I think that in general people working in software rarely spend enough time talking with their clients. It’s the same with managers actually. If there is a persistent mismatch between what you think you should be doing and what your manager thinks you should be doing you are not talking with your manager enough.