Does this really fix the problem? 1. This would be at a tertiary level. Customers would need to dig quite deep to even get to the response. The average number

Does this really fix the problem? 1. This would be at a tertiary level. Customers would need to dig quite deep to even get to the response. The average number rating isn't impacted and it's the primary signal a customer is evaluating. 2. An honest response from a business owner can feel distasteful, even if it's earned. This is even worse for franchise owners because it feels like a big corporation is responding this way.