There are markets where I think he'd be broadly correct--the TI-83 (well, TI-84 now, I guess) is the one that comes to mind. Its target market gives it a certai

There are markets where I think he'd be broadly correct--the TI-83 (well, TI-84 now, I guess) is the one that comes to mind. Its target market gives it a certain cap of feature development (you don't want it too be powerful a computer, lest teachers feel uncomfortable letting students use it on tests), and this means that updating models is largely about minor hardware stuff (e.g., switching out a bank of AAA batteries for a rechargeable battery). However, given the context of the interview in general ("you're losing market share, sales are slowing, you're losing customers, etc., what are you going to do about it?"), arguing basically "nothing's wrong" bespeaks a certain arrogance that would, even without the benefit of hindsight, give me tremendous pause.