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So they save a week of work, but they do it by pushing months of work onto other departments, for a HUGE net loss in productivity.
by kbelder 4y ago
So they save a week of work, but they do it by pushing months of work onto other departments, for a HUGE net loss in productivity.
- orev 4y agoThe work is there regardless of who does it. It’s a net zero change in total amount of work. It’s more efficient to have the user with the problem to write up the initial report, as they’re the ones with the most details. And it’s better to let IT focus on actually solving other things than to have a highly paid workforce just writing up tickets.