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They absolutely should force people to file tickets before helping them, if the IT department is understaffed (which is an entirely different problem).
by rrrrrrrrrrrryan 4y ago
They absolutely should force people to file tickets before helping them, if the IT department is understaffed (which is an entirely different problem).
- jedberg 4y agoUnderstaffed or not, if you want to be perceived as a cost center that gets in the way, sure require tickets to do any work. If you want to be seen as a force multiplier for the business that helps people get work done quicker, then actually help people and do the record keeping on your time, not theirs.
- Gibbon1 4y agoYeah so you have people doing primary business work[1] doing the work of support people[1]. [1] Primary business, the shit the makes the money. [2] Support, shit that is done only to support #1.