Well, that's a problem with the management of the service desk. Most walk-in service desks log the ticket for you. But it would have been interesting had you t

Well, that's a problem with the management of the service desk. Most walk-in service desks log the ticket for you. But it would have been interesting had you told them you couldn't use your computer because the screw is missing, and how do they expect you to log the ticket? Sounds like there is an arsehole in the service desk. I'd lodge a complaint internally.