This is the thing that infuriates me most about any job. At any business, everyone needs to work as a team to accomplish the business's goals and make the custo

This is the thing that infuriates me most about any job. At any business, everyone needs to work as a team to accomplish the business's goals and make the customer happy. If anyone decides they're not going to care about their team mates, they are working against the best interests of the people who pay their salary. They're taking a dump on the rug of the person giving them a meal. It might be the IT person doesn't have time to work on new issues. Or it might be the middle manager doesn't want to fight for what we really need. Or the executive doesn't want to spend money on what they don't personally care about. Or the engineer doesn't want to work with operations on how the product should work. Or human resources doesn't care how painful it is to onboard in the company. Or the company as a whole doesn't care how difficult it is to just find some information, or communicate across teams. It's usually never just one person or group at fault. The culture sets the tone for how well people listen for problems, how willing they are to jump in and fix them, and whether they even think it's OK to try to fix them. Apathy, fear, and jadedness will drive everyone to stop making things better. If you find yourself in such an environment, my advice is to quit immediately, because changing culture is just about the hardest thing there is.