4 ms·
Just let people open a ticket from a station at the IT desk, or let IT open the ticket themselves for a certain class of items. Similar to an over-the-counter p
by sgc 4y ago
Just let people open a ticket from a station at the IT desk, or let IT open the ticket themselves for a certain class of items. Similar to an over-the-counter permit at a building department. Municipal governments figured that out decades ago ;).
- 8organicbits 4y agoI've also had IT folks open a ticket for me on the spot. They know what minimal info to type to describe the problem, the longest part is telling them your name or employee ID number. They then close it immediately.
- codegeek 4y agoYes that's a good way to go about it.